BrasilWin is committed to high standards of customer service and fair and open conduct in its gaming operations. The outcome of the Casino and Live Casino products that BrasilWin provides to its customers is determined by a certified and audited random number generator (RNG), operating with a high level of encryption and randomness to ensure fairness without exception and without human interference ("RAN").

The RNG is managed by casino and live casino providers, and each of them has undergone external compliance testing. This ensures that the games, once integrated into our website, function as expected in terms of the user experience.

The return to player (RTP) is a theoretical calculation of the average/expected percentage of total money wagered during a large number of plays (for example, hundreds of millions of games). While you can win a significant amount or lose your bet in any game, the average performance of a specific game played over a long period of time will approach the theoretical RTP value. This theoretical value is calculated through analytical methods (often possible for games that do not depend on strategy, such as slot machines) or through computer simulations of more complex games or those that depend on strategy (for example, blackjack, roulette, etc.). For more information on the fairness of specific games, visit the relevant game information section. If you cannot find this information, please contact our Customer Support team, who will assist you further.

By playing Casino games on our website, you acknowledge and accept that our RNG will determine the outcome of the games you play, and you will accept the results of all those games. In the event of a discrepancy between the result displayed on your device screen and the game server, the result on the game server will prevail. Additionally, you acknowledge and accept that our records will be conclusive regarding any dispute arising from your gaming activity on our website.

For more information, please contact our customer support team or send an email to [email protected]